MASTERING DIFFICULT CONVERSATIONS
HANDLING TENSE SITUATIONS WHEN STAKES ARE HIGH IS ESSENTIAL TO SUCCESS
In these challenging situations, you must lead dialogue with direction and authority, while keeping your emotions at bay. What’s more, you must manage the emotions of others.
After this you will...
- Understand why handling difficult conversations is so important.
- Be able to identify when participants don’t feel safe in a conversation and help rectify the situation.
- Take control of your emotions and those of the group.
- Turn difficult conversations into positive actions.