MOUNTAINS & MOLEHILLS
identify the right issues and manage them
As a leader, more issues become your responsibility! The issues become larger and impact more people as well. Learning how to identify and manage the right issues successfully is essential.
After this you will...
- Know the difference between an issue and a risk.
- Be able to identify and articulate an issue in an actionable and spin-down way.
- Know how to create and use an impact urgency grid.
- Have practiced dealing with a difficult issue that's relevant to you or your team.