Listening—truly listening—doesn't just involve your ears. It involves all your senses, and it is often overlooked or underrated as a leadership skill.
Taking on a transformation is hard, we all know that; in fact, according to McKinsey (and pretty much everyone else) over 70% of transformations fail. Taking on a transformation in the digital era, I would argue, is even harder. Why? Markets, companies, and information is changing so much faster, so thinking of it as one transformation every 7 to 10 years doesn’t work anymore. It is now demanded that everyone be more nimble and adaptable all the time.